Frequently Asked Questions

Please read our FAQ before sending us a message.

What are delivery charges for online shop?

Free shipping on all domestic US orders.

What payment methods we accept online.

We accept Visa, Mastercard, Amex, and Discovery

How long will delivery take?

All orders are estimated to be delivered in 3-5 business days from when the order was placed.  Some exceptions may apply.

How Secure is Shopping online?

Our site is encrypted using the highest SSL so all of your sensitive data is secured while visiting our site. We’ve partnered with Authorize.net for our credit card processing, who use industry-leading protocols such as the Payment Card Industry Data Security Standard (PCI DSS) to ensure secure transactions.

What Exactly happens after ordering?

Once your order is placed, you will receive an email that contains a summary of your order and a PDF invoice. All orders will be shipped out within 48 hours and are sent via USPS. For any question or changes regarding orders, please contact us at info@thesantecompany.com or use the contact form to the right.

Do I receive an invoice after my order?

Yes, you will automatically receive an invoice confirming your order was placed.  If for some reason you do not receive this email, please feel free to email us at: info@thesantecompany.com

How do I request a sample box for my business?

Simply fill out the form to the right and submit it.  We will be in contact shortly after to confirm your request has been received.

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